Our article Simple Search Engine Optimization discussed how to increase the 'findability' of your web pages. This article discusses a file called 'robots.txt' which can keep search engines away from certain public pages and which can direct search engines to your public sitemap.

Many websites will have public pages that should not be visible in search results, such as cobranded promotions with discount prices, expired offers, code, style sheets and broken pages. Truly sensitive material should always be served from behind login/password challenges, but promotional pages can inadvertently be indexed, and discount codes can be distributed more widely than was originally intended. How can you keep pages away from the major search engines? By telling them what they can and cannot inspect using a file named robots.txt.
'robots.txt' is an optional text file that can be placed in your website's document root directory. If it exists, the robots.txt file of any website can be viewed simply by typing the domain URL plus '/robots.txt', e.g., http://www.nytimes.com/robots.txt. Software crawlers (or robots) from many search engines (including Google's googlebot, Yahoo's slurp and MSN's msnbot) will read robots.txt and use the contents as instructions for indexing a website's contents. There are no rules forcing crawlers to use robots.txt, so there are no guarantees that indicated files will stay hidden, but the major search engines make use of robots.txt.
At any given time there may be thousands of active search crawlers, finding and saving information deemed valuable. A software robot that can deeply inspect a list of websites is relatively easy for a programmer to write, and searching websites en masse is commonly done, e.g., spammers will search for email addresses and copycat vendors will collect prices and republish product data. The take-home lesson is that there is no privacy of information for your public web pages, but a well-crafted robots.txt file can keep selected pages off the big results lists.
Here are examples of robots.txt instructions. Individual search robots (user-agents) can be specified or all agents can be indicated with an asterisk (*). The first example allows all search robots (user-agents) to inspect and index the whole site. This is equivalent to having no robots.txt file:
The next example instructs all search robots to ignore the whole site.
Let's say your website has product discounts for your partner companies on the pages below; one discount for company Alpha and another for company Beta. Here's a way to keep those discount pages out of major search results listings:
Easier than listing every page is to hide whole directories. The next example acts for all Alpha and all Beta pages, and everything in the /partners directory:
Also useful is this HTML element:
<META NAME="robots" CONTENT="NOINDEX, NOFOLLOW, NOARCHIVE">
This meta tag can be placed on individual pages and can provide another layer of protection. Not all web crawlers recognize this meta tag, but it will keep Google, Yahoo and MSN from indexing, following or caching pages. This meta tag can be redundant, but may be useful if robots.txt is temporarily missing, contains typos or if directory structures change.
A representation of your website can be built into a special 'sitemap' XML format and referenced in your robots.txt file. A sitemap presented to a search engine crawler will allow for fast, accurate indexing of your site's content. CNN's robot.txt shows use of sitemap references.
Several times a year, we offer public seminars for small business owners ready and willing to work strategically on their business in a supportive environment here in the Sonoma wine country. I have been involved with these events the last few years and am consistently inspired by the entrepreneurs I meet. Their dedication, motivation, and enthusiasm are contagious, and for two days I get to witness the unfolding of their business visions and help create a community of small business support and counsel.
One very bright and talented business owner I met at our last Leadership Intensive Seminar, Kimberly Wilson, offered to share her experience on our blog. I hope you find her story as inspirational as I do.
by Kimberly Wilson
The E-Myth Revisited has been my small business bible since I was introduced to it during a class at the Women's Business Center in 2000. While creating a yoga studio (now with three locations) from my living room in 1999 to a 4,000 square foot 3-level facility in the heart of DC's artsy Dupont Circle, I used the principles of this book to grow.
The two biggest messages that I've taken away over the years is the importance of creating a consistent experience for your clients and that if you create a business that can't run without you, you don't have a business, you have a job.

As a fan from afar for many years, I was delighted to find that E-Myth offers 2-day workshops focused on this gem. I've watched the schedule over the past few years and eagerly signed up for July's session many months ago when I found an opening in my schedule. Getting away from my business for a few days is not usually a problem, thank goodness, but I do find myself online and checking in as often as possible. Hopefully that will change as the business continues to mature. Below are some ways in which I hope to deepen the lessons of E-Myth as I continue to grow as a leader of a business that can easily run without me.
My first "a ha" came when our facilitator introduced the staff from E-Myth Worldwide by the result that they bring to the organization. For example, the graphic designer ensures the website is visually appealing. This helped fuel the next big "a ha" that staff should be shown how their position is supporting the customer experience and fulfilling the show. This ensures they don't feel like a cog in a wheel, but rather an integral piece of the end result. When working with consultants or staff, it is best to focus on clarity of results, not hours.
The facilitator asked us what our business promised. Hmmm, great question. I noted that my studio, Tranquil Space, promised a lifestyle-focused holistic escape from life and tools to bring tranquility into everyday life. We don't sell yoga, we sell an experience. I then was left to define what exceptional customer service looked like in a yoga studio. How can we best deliver in a unique, extraordinary way?
The notion of a brand promise also spoke to me. How do our customers feel about us? How can we ensure that we engage emotionally with our clients? We encourage the setting of an intention at the beginning of class, deliver a consistent yoga experience with hands-on assists, spray lavender-scented aromatherapy during relaxation, and offer tea and cookies after class. Asking staff how we can continue to offer this experience better than anyone else was also a great idea. Since they are the eyes and ears of the day-to-day experience, they always have a lot to share.
My Director of Operations came with me and we struggled with writing the "New Co" Strategic Objective. This is how the business will look when it is complete. We enjoyed the big picture thinking process and are still refining it. Thinking of the studios as well-functioning machines minus the current headaches is a fun, liberating, and scary process.
The pre-Leadership Intensive Seminar packet was a helpful tool to get into the mindset before arriving. I did the homework with another couple who joined us for the workshop and we found the process to be rewarding. I loved addressing what I do and don't want in my life and filling out the Personal Objectives worksheet that focused on 6-month, 1-year, 5-year, and 10-year goals.

I continue to struggle taking time to work on my business rather than in my business - despite being in business for nine years. I am preparing for a team retreat where I will stress the results of everyone's role and the brand promise that we stand for at Tranquil Space. While writing this wrap-up of my experience at the E-Myth Leadership Intensive, I reviewed my 6-month goals written just a month ago and found that I am moving in the direction of them all and a few are already completed. To put the notion of working on my business into action this week, I plan to peruse my "ideas" folder to lay out some innovative marketing ideas and projects that will help keep Tranquil Space doing what it does best - serving up tranquility to stressed out Washingtonians in an inspirational way!
Kimberly Wilson is a teacher, designer, author, activist, and entrepreneur. She is the founder of Tranquil Space Yoga, designs TranquiliT Luxe Lifestyle Wear to offer comfy eco-conscious clothing, and penned Hip Tranquil Chick to share how to lead a mindfully extravagant life. Visit her at kimberlywilson.com.
We at E-Myth Worldwide place a high value on strategic thinking. Business owners can reap significant benefits by defining a long-term Strategic Objective, designing targeted strategies to reach that objective and implementing those strategies using tactical methods that will move the business towards the goal. We know this approach works, but how do business owners design and build out their strategies?
This article discusses a well-known matrix to assess your industry's potential for profitability, and discusses military history as a source for strategic guidance to help your business march ahead briskly.
Michael Porter is a professor at Harvard Business School, and in the late 1970's developed a framework now known as Porter's 5 Forces Analysis to understand the 'attractiveness' (profitability) of a given market by measuring the intensity of current competitive pressures. These 5 forces closely affect a company's ability to serve customers and make a profit:
Of course, not all companies in a given industry will achieve equal profitability, as companies differ in business model, strategy, access to resources and ability to execute. And as these 5 forces vary dynamically, a company will need to regularly assess and update its approach to the marketplace. The cycle of process innovation, orchestration of changes and measurement of effectiveness will need to regularly be applied.
With a Strategic Objective identified and an honest assessment of the marketplace completed, you are ready to define strategies to move ahead. We will assume that you have embraced E-Myth's Seven Centers of Management Attention™ as a business model, and that you will develop a strategy for each of those categories. What rules of strategy can be applied to good effect?
Many influential business teachers and practitioners have adapted strategies of armed conflict and applied them (with appropriate revisions) to the business world. Many concepts of battle and business parallel one another, and so can some lessons of armed conflict be applied to commercial contests. Note that these military strategies will apply most often to your positioning with respect to your competitors, not to your customer interactions.
"So it is said that if you know your enemies and know yourself, you will fight without danger in battles. If you only know yourself, but not your opponent, you may win or may lose. If you know neither yourself nor your enemy, you will always endanger yourself."
Knowledge of the field, of yourself and of your opponents is central to success. Another of Sun Tzu's points is that good strategy requires quick, effective response to ever-changing conditions. A simple plan may work in isolation, but competing plans interfere with one another, creating less predictable outcomes. One must always be ready to re-evaluate the competitive landscape.
Sir Basil Henry Liddell Hart was an English military historian who greatly influenced the 20th-century development of strategic theory. He spent time in the trenches during the First World War and was driven afterwards to understand why casualties had been so very high. He began publishing his works in 1920's, based on a set of strategic principles:
Captain B.H. Liddell Hart believed that direct attacks against a firmly-entrenched opponent almost never work and should never be attempted. He also held that to defeat an opponent one must first throw him off-balance, which must be done before the main thrust of a campaign can succeed. He eventually formalized his theories of the Indirect Approach and the Expanding Torrent effect.
The Indirect Approach advises against launching simple frontal attacks in favor of using surprise and flanking maneuvers to gain control of opposing positions. Successful use of the Indirect Approach requires delegated decision-making, as conditions on rapidly-changing ground require on-the-spot choices.
The Expanding Torrent effect describes the concentrated, expanding force applied to points of weakness identified in the Indirect Approach. Speed, exploitation of disruption and enabling those on the ground to act autonomously are crucial to success. The aim of the Expanding Torrent effect is to achieve confusion, disruption and demoralisation. Ironically, German military leaders embraced Captain B.H. Liddell Hart's theories, applying their Blitzkrieg strategy (an Expanding Torrent) against Britain and the Allies during World War II.
At E-Myth we believe that business owners should have a strategy for each of the Seven Centers of Management Attention. For example, in Lead Conversion, Liddell Hart's precepts can be used to inform a robust strategy with respect to your competition.
Liddell Hart's approach can of course be applied to the other six areas requiring strategic planning. And once you have formed strategies for your particular industry and marketplace, stay alert to changing conditions and be ready to revise your tactics based on current and anticipated conditions.
McKinsey: Thinking Strategically
Strategy & Tactics for Sales Teams
We recently received a request from one of our readers to write about how to take the first steps toward becoming a franchise. I immediately thought of my friend Dino Dakuras, a restaurateur who has taken the E-Myth principle of the Franchise Prototype to heart in the process of franchising his own business. Since he's so passionate and articulate about his business, I asked Dino to address our readers' question; here's what he had to say.
It all began in November of 2000 when I opened Dino's Chicago Express in Augusta, Ga. I was young, I had big dreams and big hopes, and I understood that anything worth getting required consistency and hard work. After my first year in business I realized that to grow my business I needed to find ways to simplify it -- and that's where E-Myth came in.
I read The E-Myth Revisited and instantly understood the importance of working on your business and not in your business. Shortly after reading the book, I realized that in order to succeed I needed to build a concept that could run itself -- and the only way to do that was to build my business as if I were going to franchise it, even if I didn't.
Over the course of a year, I got organized. I had my staff spend hours building specific manuals for everything from training, prepping, setting up and handling customer issues to taking pictures of what food should look like going out. I spent thousands on registers that would simplify order taking and allow for better flow and consistency, and I even put in video surveillance.
I documented manufacturers and distributors and organized my ordering in such a way that I would know about price increases, decreases and any items that were out of stock. (To this day neither of my restaurants has ever told a customer we are out of something.) I even found a company to package all of my recipes. In addition, we created lists that allow for cleaning, checking numbers, food costs and percents -- all important when it comes to managing your business.
The implementation of these systems has allowed us to not only grow, but get through the tough times of business. I am honored to say that in 8 years, we have never scored less than 100% on a customer satisfaction food score.
Franchising is about having a product that can be duplicated while maintaining the consistency that made it successful in the first place. The only way to do this is to set up procedures and guidelines.
There are many companies out there that are willing to go through the franchising process for you, but unless you have done the research on what is expected from you as a future franchisor, you run the risk of failing. Hard work alone will not get you where you need to be, but smart, hard work can.
The insight I offer here is only a small piece of the pie, based on my own experience. I suggest that you read as many books as you can. Talk to people who have been there and done that. Talk to the people that have helped you get to where you are; if it wasn't for them, you wouldn't be thinking about franchising.
Lastly, make no mistake: becoming a franchise won't be easy. Determine your success not by how many franchises you have sold, but by how many lives you have changed along the way.
There are many great quotes out there, but I agree with Michael Gerber when he says
The greatest business people I've met are determined to get it right no matter what the cost.
I'm assuming if you're reading this you are one of those people, so dream big and reach high and as Zig says, "I'll see you at the top."
Search Engine Optimization (SEO) is an efficient way to improve the 'findability' of your business website. Proper use of a few HTML elements and sensible formatting of content can raise your site's position in web search results.
There's no guarantee that your site will be shown on the first page of results (unless you pay), but SEO can make a big difference. This article is an introduction to the broad topic of SEO and includes some simple improvements that can have far-reaching effects.
Some search directory companies hire people to read and categorize web pages, which are then added to an ever-increasing directory of listings. About.com is an excellent site that uses this approach.
The largest search engines, like Google, Yahoo and MSN, have sets of computers that constantly browse billions of web pages. These sets of computers are called 'spiders' or 'robots' and follow rules which determine the sites to visit, how many pages of each site are to be processed, and how frequently sites are to be visited.
Information collected during visits is stored in gigantic indexes and cataloged according to content and importance. When a web user visits a search engine and enters a specific phrase, the index is searched for matching results, with the most relevant results returned first. Let's look more closely at how Google handles web searches.

Google enables web searches with three main processes;
Google handles hundreds of millions of searches every day and has indexed billions of web pages. So how can your site be seen by potential customers? The answer is by rising high in the organic results set. Before we offer suggestions on how to raise your site's visibility, let's define a couple of terms.
Organic search results are non-paid search listings returned from queries. 'Organic' refers to the natural process of assigning pagerank (topic relevance) to web pages, and then ordering those results based on that ranking.
Search engine optmization is the adjustment of web page content so that pages have higher ranking in organic search results. Most customers consider organic search results as more reliable than paid search (advertised) listings.
Paid search is a form of advertising where bidders jockey for position above or alongside the organic search results. The more you're willing to pay, the higher your ad will display. Paid search results are shown in lists separate from organic results, in sections typically labelled 'Sponsored Links'.
If your company produces baking pans, but your website isn't well known, it may make sense to pay for search terms like "baking pans", "baking supply" or "baking" for a while. Paid search can quickly become expensive, so if you pay for search terms, check your costs every day and calculate the return on your investment.
Here are some things you can do to optimize your web pages for higher placement in organic search engine results.
Include and edit these HTML tags to reflect your content:
<meta name="description" content="">
<meta name="keywords" content="">
These meta-tags should clearly indicate overall site focus and page contents, respectively. Below are examples of description and keywords meta-tags from two well-known websites. Apply the same sort of treatment when describing your site.
If you want those searching for "baking pans" to find your site, and "baking pans" is one of your key word phrases, then use the phrase "baking pans" in your page contents, title, headers, body text or all of the above. Headers are said to be given more importance than body text, for instance. Be literal and give seekers exactly what you want them to find.
And make sure to use text characters to display key phrases, not graphics. Search engines can't read text embedded in a graphic.
The <title> is an important element of an optimized web page. The page <title> should be text that accurately summarizes each page contents. Note that the page <title> will be shown in:
Try to use a different, accurate title for each web page. Note the title of the article you're reading is specific to this content.
Search engines track the number of incoming links to your site as a measure of your site's relevance and popularity within your industry or subject matter.
This is an important measure that will increase your site's rank, and efforts encouraging others to link to you should be concerted and consistent. A link from a high-visibility site like CNN or DIGG will be much more important than a link from a low-profile site.
There's no quick solution to this important measure of relevance, but the longterm benefits are well worth the attention and effort.
Starting a blog on your site is an excellent way to get people interested in what you do and to get your word out.
Build anchor links with target text equal or similar to your key words. It also helps if file names reflect keyword phrases. Here are examples:
Not So Good:
<a href="/catalog/page2.html">Next Section</a>
Better:
<a href="/bakingpans/muffinPans.html/" >Muffin Pans</a>
Use <h1> for your top-level heading, and use smaller heading tags, like <h2>, <h3> in appropriate order on the page
Headings and section titles should also reflect subject content, like 'Glass Baking Trays', rather than 'Section 2', 'Subhead 3', etc. Consider using your key words as headings.
Use your listed keywords in the body copy of your pages. Sensible reiteration of keywords will lend strength to the page's relevance rating.
Don't overuse your key words. Rampant duplication and overuse of keywords was a trick that worked for a few months in the early days of web search. Overuse now has a negative effect; don't go there.
Describe your images using the 'alt=' text. Your graphics may be great, but search engines can't read a picture. Using the alt text in the <img > tag will enable the text to be indexed and will also help those readers with text-only web browsers. Note that its also useful to give sensible names to the image files themselves. Here are examples:
Not So Good:
<img src="/ext_images/qv_IMG_8316-1.JPG" />
Better:
<img src="/baking/MuffinTin_SKU_2338.jpg" alt="Muffin Tin: SKU 2338" />
Don't use an automated service or software package to submit URLs to search engines; do it yourself. Here are links to URL submission forms at four search engines:
If your website has a sitemap, then consider using a sitemap submission tools to submit multiple pages at once. Here's information on sitemap submission at Wikipedia.
Older, established domain names are considered to be more trusted than new ones, and so receive higher rankings.
Fresh content will indicate that your site is active. Keep things fresh and lively.
Simple Search Engine Optimization discussed ways to get your web pages indexed by the large search engines. The next article in our technical series will focus on how to exclude certain pages from the search engines using a file called 'robots.txt'.
In the first part of this series, we talked about the important topic of Time Management and we provided some tips on how to organize your time so that you can begin the strategic thinking that is so vital to the success of your business.
Now I'd like to discuss the topic of product innovation as applied to new as well as existing products. There will come a time in your business (if there hasn't already) when you'll need to innovate a product or service. Innovation could be instigated by market forces, a shift in customer preferences, or you might find, after conducting marketing research, that what you offer needs to be adjusted to better meet the needs of your customers. The question is: how to go about it.
If you're not familiar with the E-Myth process of analyzing and improving business development systems, read our article about the cycle of Innovation, Quantification, and Orchestration.
Updating, enhancing or otherwise changing your products or services can be scary, but when done correctly, product innovation can truly revolutionize your business. The important thing to remember is that you needn't tackle everything at once. Strategic product innovation work can be done incrementally.
In our How to Eat an Elephant article, we talked about the 'one bite at a time' approach and that's exactly what needs to come into play here. Don't become overwhelmed with the size and scope of a project. Take a breath, step back and start thinking about it strategically. After all, larger tasks can and probably should be broken into smaller more manageable sets of activities.
For example, when I was working for a large financial services company here in the United States, I worked on a key strategic initiative: the implementation of a new bank. This was a huge project and very important to the company. So how did we approach it? We decided that implementation of this bank, including the hefty technology pieces, should be broken down into monthly releases. This turned a seemingly overwhelming and complex project into a manageable and far less daunting assignment. This approach also helped to mitigate risk, because it was easier to assess impacts (and recover if necessary) with smaller changes.
In the end the bank was implemented on time and on budget.
Although this approach requires more planning on the front-end, it greatly increases the chances of success. Plus, it's much easier to measure and quantify the results of smaller changes.
What got me thinking about this topic in the first place was that we are in the process of our own product innovation project at the moment.
When we implemented our e-learning products at E-Myth several years ago, we used this incremental approach. We developed an initial prototype and then we had a beta-test period during which we let clients try out the course at no cost in exchange for feedback.
We didn't try to make the product absolutely perfect before showing it to clients because we knew our clients would have valuable suggestions for enhancements. We also knew that there was nothing wrong with having a version two, three, four and so on.
Just this week we released a new version (we're not even counting version numbers anymore) of our e-learning products including Embark Live and Essentials Live. These revised versions include a number of enhancements based on customer feedback like easier visibility and registration for the Live Group Workshop sessions.
Don't get stuck in 'analysis paralysis' trying to make your product absolutely perfect before you get customer feedback on it. This is obviously easier to do with some products more so than others.
So, if you are wondering how you will find the time to work on the strategic work for your company, do what we do here at E-Myth and what we recommend to clients who are investing in our programs:
For more information about innovation on a grand scale, check the CNBC series The Business of Innovation.
There’s an old joke that goes: How do you eat an elephant? Well, one bite at a time of course!

Maybe you’ve heard that in relation to business ownership too: “having a business is like eating an elephant.” Over the years, I’ve worked with business owners from many different industries, with businesses of all shapes and sizes. There is a common sentiment when we begin working together, and it goes something like this:
There’s just too much! I need to make sure my clients are taken care of. I need to make all the sales calls. I need to talk to the newspaper about the ad. I need to make sure the bills get paid (On time? Don’t make me laugh!). And somehow—in the midst of all that—I have to perform a small miracle to get my employees to show up to work on time and do their jobs. How can I possibly do all that? I don’t have time to sit down and develop all these systems, scripts, forms and standards. It would take me a solid six weeks of work just to get this place organized!
Does that sound familiar? Can you hear some of yourself in that tirade? You’re not alone. Every business owner since the beginning of time has struggled with how to do it. How do they develop their business, when they can barely get it to run in the first place?
I’m sorry, but I have some bad news for you. You can’t. You will probably never find the time to do it all, if you’re focused on how to do it. Why? Because your focus is off. It doesn’t matter how many times you release your arrow of good intentions, you’ll never hit the target if you’re not aiming at it. Oh sure, you may get lucky every now and then, and hit the target out of sheer luck. It happens. But you’ll never achieve consistent, predictable results if you don’t take careful aim each time.
At the risk of seriously mixing my metaphors, that’s why you can’t eat that elephant: your aim is off. It’s not about how. It’s about what. The problem is not how to eat the elephant. It’s identifying the elephant in the first place. Once you’ve identified the elephant, then you can focus on having a system to prioritize where you’re going to start.
You need a vision of what your business will look like when the elephant has been eaten. Without the vision, nothing you do in your business will make much of a difference. You may make some small changes, and you may even see some good results of those changes. Everyone gets lucky, once in a while. But without the vision, your business will never truly become a great business. You have to stop focusing on the work, and start focusing on the results.
What is your vision of your business? What do you want it to look like?
As the a business owner, your most important job is the development of your vision. That’s it. It’s not taking care of your clients, it’s not making sales calls, it’s not advertising your services, it’s not paying the bills it’s not even managing your employees. Your job, your most important role, is defining what your business will look like when it’s finished, and effectively communicating that with your staff.
This is such an important concept we created a two-day Leadership Intensive seminar to help business owners work on their business vision. It can be a real struggle for some people. But think about it this way: this isn't about how you’re going to produce a widget. It’s not about how you’re going to deliver your widget to your customer. It’s not about how your employees are going to help you make your widgets the best on the market. You need to focus on the what. You need to focus on the vision. What is the widget going to do for your client? What will it look like? What is your promise to your customers? What will your employees feel like, coming to work every day? What will set your widget company apart from every other widget company out there? Focus on the results, not on the work.
Now you might be thinking, “I have a vision for my business, but my employees aren’t helping me achieve it!” Of course not. If your employees aren’t helping you achieve your vision, it’s because you haven’t effectively communicated that vision to them. They can’t help you hit the target if they don’t know where the target is. They can’t help you hit the target if they don’t know what it looks like.
To determine what bite you need to take first, you need a strategy. With a defined strategy, you can choose where to start. What is your system for prioritizing? Without that system, you’ll get stuck in reactive mode. You’ll develop whatever system seems most important right at that moment. You’ll deal only with your biggest frustration that minute. And while you’re putting together a system to deal with that frustration, five more problems will show up, each seemingly more important, more vital to the survival of your business than the one you’ve started working on. You need a system to prioritize. You have to pick and choose your battles.
At E-Myth, we use the Seven Centers of Management Attention™ business success model. Each Center focuses on a key element in your business. Whether you know it or not, your business does each and every one of these seven things: Leadership, Management, Money, Marketing, Lead Generation, Lead Conversion, and Client Fulfillment. If you take that elephant that is your business, and break it up into those Seven Centers of Management Attention, you’ll start to see how to take smaller bites.
Which Center needs the most attention in your business this week? Focus there. Spend an hour thinking about all the systems you will need for that Center of Management Attention, and write them down. Rate them on a scale of 1-10: which is more important than another? Sort your list by the most important ones, and select just one system to develop right now. Repeat this process regularly, starting each time with the question: “Which Center needs the most attention in my business this week?”
Take small bites out of your elephant. Take the right bites. But most importantly, determine what your elephant will look like when you’ve eaten the whole thing this will help keep you focused on the results, not the work.
Santa Rosa, CA – 23 July 2008
E-Myth business partner MOLI has received five prestigious awards for their social and business networking site. The five awards are a Stevie Award for the MOLI home page, two Hermes Creativity Awards for written content and the video comedy series "The Park Bench", and two Videographer Awards for "The Park Bench" and "Fox & Calf" series.
See more at Newswire Today.
Once you’ve made the decision to work on your business instead of just in your business you’ll be brimming with excitement. It’s extremely empowering to make the decision to take action and build a company that fulfills your entrepreneurial vision. You might also feel slightly overwhelmed, especially if—up until now—you’ve been focused on the day-to-day work of a Technician.
But hear us: do not lose your enthusiasm! You can do it. As the saying goes, “Rome wasn’t built in a day,” and your business won’t be built in a day either. The important thing is to keep the momentum, keep focused and keep moving forward.
Sometimes the best—and only—option is to take incremental steps toward your goal. For example, how many of us have flirted with the idea of regular exercise? Although experts recommend 30 minutes of physical activity each day, not many of us do it. We know exercise is good for us, we know we should do it—but time is precious and 30 minutes a day can feel like a huge commitment.
But did you know that the same experts also tell us that three 10-minute sessions are just as effective as a single, 30-minute workout? When you think about it, three smaller workouts seem a lot less daunting, and are much easier to fit into your busy day. Simple things like taking the stairs instead of an elevator or parking in the spot farthest away from your destination provide the opportunity to get those 10 minutes of exercise.
This incremental approach can serve you in business as well. In this article series, we’ll take a look at how strategic work can be done incrementally with powerful results.
One of the issues you’ll face as you shift your perspective away from the Technician and into the role of the Entrepreneur is time management. Now that you’re working on your business, you need to make time to do the strategic work of the business, and this can be difficult at first.
The first step is to free up some time. Here are a few things you can do right away to manage your time and allow for the crucial strategic-thinking time you need to take your business to the next level of success.
What does your to-do list look like? If it’s overwhelming, you’ll kill your motivation before you even get started!
Step 1: Organize
The first thing you can do is decide which items on your to-do list are strategic in nature, which ones are managerial, and which ones are purely technical. If your list has too many technical tasks on it, it’s an indicator that you need to do some prioritizing.
Step 2: Prioritize
If you can’t scratch the managerial or tactical items off your list right away, a good first step is to find a balance. Try identifying one strategic, one managerial, and one tactical item to accomplish today and focus only on those. Eventually, you’ll learn to identify the strategic tasks and it will become easier to move those up on your priority list.
Step 3: Book It
Once you’ve identified your priority list, set aside time on your calendar to work on them. Tasks that you want to accomplish must be scheduled or your will never find the time to work on them. At E-Myth we post “Do Not Disturb” signs so we are not interrupted while we’re focusing on our strategic work. It’s okay to let your staff know that you need some undisturbed time—sometimes it’s the only way to get strategic work done. And once you’ve accomplished your three to-do items, go take a 10-minute walk around the block to celebrate and get 30% of your exercise for the day!
One of the group workshops in the Embark Live™ program, “Effective Time Management” is all about the process of keeping a Time Log. A time log enables you to learn how your time is actually spent, and will allow you to put a value that time. The process shows you just how expensive you are to employ. That’s because you’re probably doing a lot of technical work that you could pay somebody else to do—just as well—for less money.
If you keep doing all the little daily tasks that you’ve always done, then you’ll forever be trapped doing them and never free up the time to work on your business. Take a look at all the tasks on your to-do list that you’ve flagged as technical and ask yourself, “Does this really need to be done?” and then, “If it has to be done, can it be done by somebody else?”
If letting go of these tasks is scary to you (and sometimes it is, especially if you’ve always done it and have your own particular way of doing it) then try baby steps.
Some people, like our friend Tim Ferris, author of “The Four Hour Workweek”, take delegation to a whole new level by outsourcing tasks and errands to virtual assistants.
However you decide to go about it, delegating is a big first step toward freeing your time so that you can focus on what’s really important.
In the next article in this series, we’ll discuss the benefits of an incremental approach to product innovation.
Want to know more about time management from the E-Myth Point of View? Read this article. And if you have any time management tips that have helped you create time for strategic work, share your comments with us, we love to hear your stories.
This E-Myth notion of "working on it not in it" has to be – by far – the most unanimously embraced concept and seemingly, the most elusive. I would go so far as to say that it is the number one reason business owners from around the globe attend a two-day intensive training here in the Sonoma wine country to work on their business not just in their business. They all have some moment of realization that they may have to actually leave it (work) – vacate it – in order to work on it. Oh yes, they come for the wine too. Over a bold glass of Zinfandel, most report that they have tried to balance their days, weeks & months to include some strategic work but have found that the seemingly endless tactical and technical needs of the business completely engulf any and all good intentions. Are you with me?
I’ll never forget the very wise and brave Insurance Agent at one of these seminars who decided that it was time he became an Insurance Business Owner. Don’t misunderstand – he had owned the business for years and had built a very successful practice – a place the technician in him could freely practice technical work without the interference of a boss. At first it was freeing and satisfying for him but later it became overwhelming and binding. He described the feeling he had when he stayed up all night reading The E-Myth Revisited and felt the excitement of a way out. As a result of reading the book, he decided he would start thinking more like an entrepreneur and less like a technician and would commit time daily to work on his business too. Years went by and he became accustomed to the idea of working on it, of having a business that was self sustaining but the idea never manifested into anything more than an idea and a few random documented systems.
Finally, tired of the routine, tired of feeling trapped with no apparent end in sight – he decided to make the boldest, scariest move that a technician can make; he decided to stop doing technical work – cold turkey! He committed to leaving the business for six weeks and focus completely on the business of building a business that works. He would spend the next six weeks in the library doing the strategic work of working on his business – or at least attempt to. He described the expectation he had that the business would suffer in new revenue and policy holders in the short-term and of the discomfort his staff and his wife at home would have during these six weeks. What he didn’t expect was that the person who would suffer the most and have the most discomfort was himself.
As any addict knows, detox is a hard journey and it is certainly no different for a "technical work" addict. The first few days away from the business in the library were painful. He didn’t know what to do with himself. Where would he start? What did it really mean to think strategically and systemically? Maybe he was a man without a vision and if so, what did that mean? He ached for the experience of feeling productive – of winning a new client or even answering the phone. He wondered what was happening in the business and questioned his sanity for even thinking of leaving it. Did he really want to blow up his life? What a mess! He decided after two days of torture that he would give himself until the end of the week and if nothing happened by then, he would return to the comfort and safety of the technical work on Monday.
Thursday morning came and he arrived at the library at 8:30 am as he had for the three previous days. But this morning he felt different. He felt a clarity he hadn’t experienced before. The day-to-day detail of the business seemed smaller while the overall function of an insurance business seemed larger. He felt lighter and in an odd way empty of the need to get to work - at least in the way he used to. Objective at last, he began working on his business.
At the end of the six weeks, three unexpected results happened. First, his business did not lose revenue; in fact, it increased compared to the same time period the year before. Second, his staff had been more productive in his absence than ever before. They embraced the opportunity to rise to the occasion and enjoyed the experience of not having a technician for a boss. And third, he found that he was not the same person.
He defined being productive in an entirely new way:
The Insurance Agent finally became an Insurance Business Owner.
Sometimes, we have to leave the business, vacate the comfort of our offices and daily interruptions to be able to see our businesses objectively.
Strategic work is difficult and does not come easy to most. The Insurance Agent had to leave his business to get the strategic perspective he knew he needed.
Once he did, he knew he could never go back to the reality of his "technician’s addiction." Sometimes the best thing you can do to work on your business is to free yourself from the technical reality of the day-to-day for a period of time – stop cold turkey – to leverage the entrepreneurial perspective in a different environment, and then come back to the business on your own terms, as an Entrepreneurial Leader.
Check out this interesting article "True entrepreneurs are the original key to growth" written by Vuyo Jack in the online version of the South African Business Report. He discusses how concepts from Michael Gerber's new book apply to the South African entrepreneur.
I recently read about the different realities pertaining to the entrepreneur in Awakening the Entrepreneur Within, the new book by entrepreneurship guru Michael E Gerber. Some of the realities are particularly apt for South Africa...
Read the full article here.
Drs. Martin Elliot and Allan Goldman of Great Ormond Street Hospital for Children, Bloomsbury, London, England are cardiac surgeons and Formula One racing fans. The good doctors know first-hand that the transfer of a patient from their operating room to the intensive care unit is a complicated and error-prone event, demanding close attention, lots of equipment and much data in a short time span. They observed that their patient transfer procedure was similar to the complex, high-stress and time-critical tasks done by race teams. They decided to launch Operation Pit Stop.
They went to work, first with the McLaren F1 race team and then with Ferrari to understand the structured processes used by the race crews and to translate that knowledge into a restructuring of the patient transfer procedure.
The doctors and the race specialists worked together at the Ferrari home base in Modena, Italy, in the hot pits of the British Grand Prix, and in the Great Ormond Street Hospital operating rooms and intensive care unit. The medical team saw that each member of the Ferrari crew was required to do a specific job, in a specific sequence, and often in silence. In contrast, the patient transfer was often chaotic.
The result was a major restructuring of the patient transfer procedure that stemmed directly from the race team lessons. After adopting the new protocol, the medical team compared a total of 50 transfers; half before the new protocol, and half afterwards. The average number of technical errors per transfer fell 42 percent and information errors fell 49 percent.
"We had all being doing our jobs for years and we thought we were pretty good at it," said team member Dr. Nick Pigott. "Then, after we had been with the Ferrari team, we watched videos of ourselves at work and it was quite a shock to realize the lack of structure in what we were doing. There is no doubt that it is our research with Ferrari that has honed our transfer from theatre to intensive care to the level of silent precision it is today."
"When we look at the number of critical instances we encounter, they have reduced markedly since we introduced the modified training protocol developed from what we have learned from Formula 1," said Dr. Martin Elliott. "International, main-stream media interest has widely disseminated our results, engaging many more people in the patient safety agenda, and emphasising the need to look at the system – not just the individuals – to improve quality of care."

We congratulate the Operation Pit Stop team, and encourage all to seek innovative solutions, to orchestrate new systems and to quantify performance results in the iterative cycle of improvement.
Have you adopted an innovation from another industry? Post a comment and let the group know.
Santa Rosa, CA – 8 July 2008
E-Myth is pleased to announce the launch of E-Myth Spanish, a new program that supports the business development efforts of Spanish-speaking entrepreneurs world-wide. E-Myth has partnered with Más tiempo, más dinero, más vida S.A. de C.V. which has exclusive distribution rights in Mexico.
Learn more in the press release.
Doing right by your business can also do right by the environment. We've got tips for businesses that want to save money and make efficient use of natural resources. We also relate a story about building management and 'recycling' that we experienced firsthand.

Many everyday work processes can be streamlined to minimize waste. Here are a few that can be quickly and easily adopted:
If you are designing a new building or remodeling an existing structure, there are improvements you can make which will have major impact on building energy usage. Daylighting controls, efficient windows, building orientation on the ground, and choice of HVAC system all have major impact on a building's energy usage. For an in-depth discussion of these building design issues, see the article The Greening of Business.
We at E-Myth work in rented offices. One day last month we observed a custodian dumping office recycling containers into the trash. We spoke to the building management company about it, and met with a lackadaisical response on the issue. We also learned that the contents of our kitchen recycling containers actually get recycled, so we now carry paper, cans, bottles and plastics to the kitchen.
Does your office recycle ? Do you have an innovation to suggest? Post a comment and let us know.
If you listened to NPR's Marketplace this week you might have heard an interesting story: microlending–the practice that has spread like wildfire in the developing world–is getting its start in the US. For a small business owner struggling in these tough times, a small loan can make a big difference.
Flickr Photo Credit to ppdigital
For one international microfinance institution now operating in the US the average loan is under $6,000. While that kind of money probably won't get you started, it can help you make some of the small changes that can make a world of difference to a small business.
Here at E-Myth, we encourage business owners to work on their business, not in their business. By examining your business for areas of improvement, you can often find some small fixes that yield big results. One loan provider, Accion USA reports that over three years their borrowers increased their overall take-home income by 38 percent.
Of course, borrowers need to document how they will spend money on business improvements, so that lenders can be assured that money is well spent. We at E-Myth believe that well-documented business systems are where the rubber meets the road in a successful business.
What sort of improvements could you make in your business with a small loan?