1. Counterintelligence During the Fall of the Fall of the Velveeta Empire #2 Navigating Bloomingdales

    21.Dec.07, 16:00 EST Blog edited on: 18.Feb.08, 12:59 EST



    I'm often asked how I got into cheese. The short answer is that I needed a job and NY Times wasn't hiring. The long winded answer is what the Counterintelligence series is all about. The second installment follows.

     

     



    Proud to the point of arrogance,
    and opulent to the point of pretension, Bloomingdale’s and the ‘80s were made
    for one another. When I arrived in 1984, people at the store were still beaming
    with pride from the Queen’s visit in the late ‘70s when traffic on Lexington
    Avenue was reversed so that her highness could
    exit her limousine from the right side and walk directly into the store.The
    store’s garish theatricality in merchandising felt unique and enjoyably over
    the top.It was the perfect setting for
    my introduction to the food world.

     

     



    Blooomingdale’s Fresh Food section
    was begun in the early ‘80s after Macy’s food segment, The Cellar, became a big
    hit, and after Joel Dean and Giorgio DeLuca attracted shoppers in droves to the
    <place>Soho</place> boutique that bore their name. For their executive
    staff, Bloomies raided Balducci’s (“they may as well have stood on the corner
    of Ninth Street and Sixth Avenue with a bullhorn telling every middle
    manager not named Balducci or Doria to come with them,” said a friend of mine
    who worked at the renowned <place>Greenwich Village</place> retailer in
    the late ‘70s).But Bloomingdales wasn’t
    out to copy what other great specialty food markets were doing; they were going
    to do it the B way.

     



    Everywhere you turned there was
    someone handing out samples of great food.And in contrast to the model wannabes who try to spritz you with perfume
    or cologne as you walk through the store, many of the barkers in the food area
    were experts in their field.

     



    One afternoon, there was a guy
    hawking a coffee roasted in <country-region><place>Switzerland</place></country-region>.I told him with some pride that I’d just
    bought some Irish Cream coffee beans from Porto Rico, a respected coffee
    roaster in <place>Greenwich Village</place>.

     



    “That’s not coffee” he
    scoffed.“Try this!” he said handing me
    a sample cup of his brew, Café La Semeuse.

     



    He was right; I’d never tasted such
    deep rich java.He went on to explain
    the roasting method, the style of bean used, and the difference borne of
    roasting coffee beans at high altitudes.His method—don’t hesitate to be a contrarian then provide proof to back
    up your claims--became my style.

     



    My coworkers and I weren’t
    especially interested in becoming cheese experts out of a love of cheese but we
    needed to know enough to fend off the sense of privilege and presumption of
    knowledge felt by many of our clientele.We knew enough to sound authoritative even if there was much that we
    didn’t know.



    In the world according to the
    Bloomingdale’s counterpeople, cheeses were classified by strength, strong, mild
    or medium, not by region, animal of origin or by method of production. We knew
    that chevre went with white wine, cheddar and hard Italian cheeses went with
    red.Oh yeah, that’s how we knew wines,
    color code.If someone asked about
    matching a particular type, oh say, Riesling, (which would have been an
    excellent match for the some of the soft aromatic cheeses in stock which back
    then meant things like Tavallion Savoyard or Saint Albray), we would bandy the
    name amongst ourselves until someone would feign knowledge and made a
    recommendation.



    “The city” was a lot smaller then
    and New Yorkers feared one another a lot more.A cab ride above 96th Street<street /> usually required a negotiation.Directions usually involved what blocks to walk on and which to
    avoid.The outer boroughs were a place
    only for urban adventurers and natives of those far away lands.But the concentration of urban sophistication
    only enhanced the sense of entitlement amongst our clientele and our very own
    sense of authority as salespeople.

     



    Late summer 1984 was also a strange time in <state><place>New
    York</place></state> as many reasonable thought that Walter Mondale
    would be the next president of the <country-region><place>United States</place></country-region>.While the nation’s political capital had
    shifted elsewhere, <city><place>Manhattan</place></city> was
    still very much the cultural capital of the world and that plus the B way gave
    our customers a solid notion that they knew more about our cheeses and
    charcuterie than we did.And any dispute
    would be settled by our District Supervisors who spent far too much time
    arguing over whether Madonna was a flash in the pan.



    My new coworkers were mostly
    ambitious twentysomethings including some from far flung places like <state><place>Oregon</place></state>,
    <state><place>Arizona</place></state>, and <city><place>Houston</place></city>.We might have been put out as sacrificial
    lambs for our clientele but we had no intention of staying that way, marching
    meekly to verbal slaughter; and we weren’t going home with our tail between our
    legs.One of these new colleagues found
    the Simon and Schuster Pocket Guide to Cheese and within days everyone on the
    crew had a copy and we were enthusiastically citing chapter and verse.Blue cheeses were injected with penicillin
    and they go with white wine, we’d proudly tell our customers by means of
    reminding them that we knew things they didn’t.



    Thanks to S&S we now not only
    knew the backstories of all of our cheeses but we could tell anyone who had the
    time that cheese was made from farm fresh milk, which is something far
    different than what you buy from a supermarket.The milk is heated slightly and rennet is added to separate the milk
    into curds, the soft pudding like nuggets and whey, the liquid-ey remainder.Then the curds are salted, culture is added
    and from there a myriad of cheeses are made.Most customers didn’t have time for that explanation; they wanted their
    goodies and fast.



    Our counter, a rectangle of display
    cases, was divided into three sections, cured meats, prepared foods, and mostly,
    cheese.The Bloomingdales cheese case
    circa 1984 would look quaintly middlebrow by today’s standards.Our top cheddar was Canadian Black Diamond,
    which had lean flavor and a piercing sharpness; our best washed rind was <city><place>Beaumont</place></city>,
    which wasn’t that stinky but had an earthy finish, and in our little world, all
    goat cheese was soft and spreadable.These
    weren’t the greatest cheeses on the planet, but it didn’t matter. We were doing
    the grunt work of the culinary revolution.



    The struggle then wasn’t to introduce—if
    not addict—Americans to the finest cheese in the world, but rather to liberate
    them from supermarket habits.We wanted
    to illustrate that Vermont Cheddar didn’t mean just one thing, that fresh made
    mozzarella was miles beyond the Polly-O stuff in supermarket dairy cases, and
    that a world of creaminess beyond brie awaited those interested in tasting St.
    Andre, L’Explorateur or Gratte Paille.



    Yet Simon and Schuster
    notwithstanding, if a customer asked any of us for <state><place>Munster</place></state>,
    we would have happily reached for a brick of American slicing sandwich cheese
    rather than a wheel of the classic, deeply aromatic washed rind cheese from <state><place>Alsace</place></state>.
    If someone did that to me today when I’m
    a customer at a cheese counter, I might channel a certain Trinidadian from years
    ago.

     

     



     

     





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