It is important that you know how to recognize the RBO’s (rapport building opportunities) as they present themselves. Every interaction that you have with your employees is important, but the key is to be able to identify the ones that will make a difference. 
To do this takes effort and the desire to know each of your employees. Not just them at work but who are they are and what matters to them in life and what is going on with them. Old times would tell you to separate life and work but to be an effective leader is so much more than being a boss and in today’s workplace if you want to retain and develop people you have to be willing to invest time in them. 
It is said that en employees longevity with a company is a direct reflection of the relationship they have with their immediate supervisor. Most employers would want you to believe that the reasons employees leave is pay or a better job, but in fact most employees leave because they feel no sense of engagement and support from their manager, they feel no sense of belonging and have a lack of important or interesting work. 
So here are some simple keys to taking it to the next level:
 1) Be there, what I mean by this is if you are talking with an employee pay attention. Stop what you are doing and focus on them. This lets them know that you care about what they have to say and shows a genuine interest in the conversation not to mention shows common courtesy. How many times have you had a boss or been the one to continue to type or write when in a conversation. Stop be there.
 2) Take the time to talk. You would be surprised at how much it means to simply stop by and chat with your employees. It does not have to be about anything and can be as simple as just saying hey how are things going. When you are in a coaching session or meeting with them take the time to chat find out what is going on with them, how are things at work and is there anything you can do to help.
 3) Learn your employees; know what motivates them and what they need from you. You should be able to tell most times when one of your employees is having an off day or when something great is going on. If you don’t take the time to get to know them you want know the RBO’s when they present themselves.
 4) Invest time and coaching in your people. Don’t rely on others to do this for you. Your main job as a leader is to coach and develop your people and show them how to advance in their careers and loves. 

So this is the start of many tips and topics of how to take it to the NEXT LEVEL.